By placing an order with Marleys you agree to the terms outlined therein. Any issues concerning any orders, returns, complaints or general questions should be forwarded to email@example.com.
All orders are dispatched the same day (pre 12pm). All orders are trackable. You should expect your order within 1-2 working days.
What personal information we collect and how we use itWhen you shop with us, we will require certain information from you in order to process your order. This information might include your name, delivery address, some of your credit/debit details, billing address, e-mail address, telephone number, your age group and gender. The source of the transaction data is you and/or our payment services provider. The legal basis for this processing is your consent. The personal information you provide is used by us only for the following purposes: – To process your order; – To improve your shopping experience at our website; – With your permission, to notify you of special offers or products that may be of interest to you. We may also collect information about about your use of our website, such as geographical location, your browser type and version, IP address, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website. We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of responding to your enquiry. The legal basis for this processing is consent. When you leave a comment on the site, we collect the data shown in the comments form and also the IP address and browser user agent string to help spam detection. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Marketing and CommunicationWe will email you to process your order and confirm dispatch. We will never pass on your email address or personal information to a third party except for the purposes of processing your order, where given consent by you.
Providing your personal data to othersFinancial transactions relating to our website may be handled by our payment services providers, Viva Wallet. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Marleys may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal dataPersonal data and details for the use of our website and the purchase of our products will be retained for a minimum period of two years following collection date and may be stored indefinitely. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. Should you wish to check the information that we hold about you, please email us. If you find any inaccuracies, we will correct or delete it promptly. The personal information which we hold will be held securely in accordance with the law.
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